FAQ

Frequently Asked Questions

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Shop Pay, Apple Pay, and Google Pay.

Q: Is it safe to shop on ROSOR?
A: Absolutely! We use SSL encryption and Shopify's secure payment processing.

Q: Can I change or cancel my order?
A: Contact us at support@rosor.com within 2 hours of placing your order.

Q: How long does shipping take?
A: Standard delivery takes 7-14 business days in Canada, 10-18 business days to the USA.

Q: Do you offer free shipping?
A: Yes! Orders over $75 CAD ship FREE. 🎁

Q: Do you ship internationally?
A: We currently ship to Canada and the United States.

Q: What is your return policy?
A: We offer a 30-day money-back guarantee on all items.

Q: How long do refunds take?
A: Refunds are processed within 5-7 business days of receiving your return.

Q: Are ROSOR products authentic?
A: Yes! All ROSOR products are 100% authentic and come with our quality guarantee.

Q: Can I track my order?
A: Yes! You'll receive a tracking number via email within 2-3 business days.

Still have questions? Email: support@rosor.com